Join the Team
Customer Service & Program Coordinator
New York, NY
Part time, 20-25 hours per week
We’re looking for a customer service & program coordinator to lead the charge in creating a seamless and engaging experience for our current users - both young women and high-profile professionals- and ultimately help build the largest connected community of young tech talent in the country. You’ll support the evolution of our WAVE program and directly impact the pipeline of young women + nonbinary talent in tech.
This person will support the small but mighty three-person product team in administering the WAVE program, providing direct customer support, as well as overseeing pilot programs and product prototypes such as managing our #BUILTBYGIRLS community internship board and Slack channels. The ideal candidate is excited to work directly with our community of students and professionals while providing hands-on support for new programs and product features.
This person has strong interpersonal skills, is fluent in teen-speak, is focused on providing top notch customer experiences, and leverages technology to simplify their day to day. This is the perfect opportunity for an organized people person, who wants to get some more experience in tech. This is a contractor position in Oath’s New York City office, with opportunity to work remotely.
Implement and scale an exceptional support experience for all our users
Work directly with users to troubleshoot issues via email, live chat
Synthesize and report on user pain points
Help product team with day to day administration of making and supporting Advisor/Advisee pairs in the WAVE program
Drive WAVE program completion and user retention
Engage our #BUILTBYGIRLS Slack community of almost 1,000 girls on a daily basis and our Advisor Slack of almost 700 employees
Manage the #BUILTBYGIRLS community internship board and maintain partner relationships
Bachelor’s degree or at least 1 year professional experience- customer support experience a plus
Comfortable writing professional messages to disgruntled and happy users alike
Data-driven decision maker
Detail-oriented with strong written and verbal communication skills
Highly motivated proactive self starter
Available to work 15 hours per week
Eligible to work in the U.S.
Previous customer support experience
Experience with email marketing tools (Intercom, etc)
SQL, or interest in learning